Telecommunications Strategy [back]
Phone, fax and e-mail are the current methods of communication that customers demand to be able to use to facilitate their enquires, but with SMS, Webchat and Video, to name but a few up and coming technologies, a strategy has to be developed around how your organization can improve the speed of information to your customers based on their chosen medium
Solinique provides independent advice, looking at developing a converged solution with open standards upon the organization’s network infrastructure, devices and applications.
We do not advise on technology for technology’s sake but believe that the foundations of any communications strategy should encompass and aid the rest of the organization’s strategy.
A Telecommunications Strategy combined with a Telecommunications Audit helps identify future projects that need to be taken to the stage of design and tender.
